Observer Platform 17
September 30, 2014, Observer 17 was released
To use version 17 you must have your version 17 license codes. If you have not already received your codes you may request them by emailing the Maintenance Department. Your codes will be sent to you within 24-48 hours.
If you already have your license codes.
- Unlimited priority technical support for one year. Ninety-seven percent of calls to the VIAVI Solutions technical support department during support hours are answered by a support specialist; 96.5 percent of emails and faxes received during support hours are answered within 90 minutes.
- Major upgrades are available, at no additional charge, of any new release of the purchased program issued during the maintenance period.
- Cross-platform upgrade discount at any time to a higher level product (within the same family). Customer pays only the difference in cost between the two products.
- Annual reminder, approximately one month prior to expiration, that it is time to purchase a new agreement.
- Ongoing support beyond the first year with the same benefits as above for continuous maintenance agreement purchasers.
A yearly maintenance agreement guarantees the customer unlimited access to VIAVI Solutions technical support and the latest version of the VIAVI Solutions product or products.
When purchased with a VIAVI Solutions program or package, a yearly maintenance agreement is approximately 20 percent of the list price of that program or package. The annual maintenance renewal fee is approximately 20 percent of the list price of the product at time of renewal.
Maintenance agreements are available only for the package purchased. It is not possible, for example, to purchase Observer Analyzer Suite and a maintenance agreement only for the Analyzer Standard Edition.
With a Product and Maintenance agreement purchase, the agreement is effective the month of the product purchase, regardless of when the product is activated.
VIAVI Solutions offers upgrades to customers without maintenance agreements at approximately 30 percent of the retail price of the product for which the upgrade is being purchased. Customers are eligible at that time to purchase a maintenance agreement at the usual price.
For more information about maintenance or to check your VIAVI Solutions Maintenance account status, please email our Maintenance Department.