WannaCry ransomware Microsoft Updates that patch the WannaCry/WannaCrypt/etc. ransomware vulnerabilities are fully compatible for VIAVI Observer Platform appliances. Update immediately.

SSLv2: The Observer Platform does not use SSLv2 and is not affected by the SSL vulnerability reported March 1, 2016.

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Customer Contact

By Phone
To speak with a member of our Technical Support department, please call:

US: 1-800-526-7919 (CST)
Europe: +44 (0) 1959-569880 (GMT)
Outside the US & Europe: +1 952 358-3800

Telephone technical support hours are between:
7:00 a.m. and 7:00 p.m. (CST)

8:00 a.m. and 5:00 p.m. (GMT)

By Email
If you can't find the information you are looking for, please email our support department at:

US: nisupport@viavisolutions.com
Europe: niuksupport@viavisolutions.com

Technical Support Agreement

VIAVI Solutions provides complete technical support for customers with active hardware warranty or software maintenance agreements.